Shipping & Returns

US domestic flat rate shipping is $9.95. We reserve the right to ship your parcel in the least expensive manner possible.

 

UPS Ground charges are supplied (unmodified) directly from the UPS.com website.

 

Expedited shipping is available for any location.

 

APO/FPO Orders - No problem, we will automatically ship via United States Postal Service (USPS).

 

We reserve the right to remove cigars from their original box and repackage any order. When you place an order you agree to these terms by default.

State Restrictions

California

While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to: 

  • Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
    • Obtain the signature of a person 21 years of age or order before completing the delivery

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

Connecticut

Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:

  • Small Cigars (Weighing 3lb per 1000 or less)

Delaware

While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

  • Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements. Obtain the signature of a person 21 years of age or order before completing the deliveryNote, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.

Maine

Due to Maine State Regulations, we do not ship the following products to Maine addresses:

  • Cigars with Homogenized/HTL Wrappers
    • Small Cigars (Weighing 3lb per 1000 or less)
    • Pipe Tobacco

Maryland

Due to Maryland State Regulations, we do not ship the following products to Maryland addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco

Massachusetts

Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.

Montana

Due to Montana State Regulations, we do not ship the following products to Montana addresses:

  • Filtered Cigars

Pennsylvania

Due to Pennsylvania State Regulations, we do not ship the following products to Pennsylvania addresses:

  • Small Cigars (Weighing 4lb per 1000 or less) in carton packs, containing 20 to 25 sticks per pack.

Utah 

Due to Utah State Regulations, we do not ship any products to Utah addresses.

Vermont

Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:

  • Small Cigars (Weighing 4.5lb per 1000 or less)

Washington

Due to Washington State regulations, we cannot ship the following products to Washington addresses:

  • Small Cigars (Weighing 3lb per 1000 or less)
    • Pipe Tobacco

We do our best to provide you with the highest quality cigars, and accessories, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality but in the case that you are not satisfied with your purchase, you may return the item within 30 days* of receipt of your order. Simply, contact our customer support department or call 1-877-24 (CIGAR) (24427) and our team of customer service representatives will guide you through our easy return process. Upon completion of the return, you will receive a Return Merchandise Authorization Number (RMA#). It is important that you write this number on the outside of the package to ensure accuracy upon receipt of the return. Please take note that returns take 3-10 business days from receiving a return to process.

Customer Rating : 09/ 10 Based on 57 ratings