Shipping & Returns
Cigars-Now will ship anywhere in the world.
US domestic flat rate shipping is $9.95. We reserve the right to ship your parcel in the least expensive manner possible.
UPS Ground charges are supplied (unmodified) directly from the UPS.com website.
Expedited shipping is available for any location.
APO/FPO Orders - No problem, we will automatically ship via United States Postal Service (USPS).
International Shipments are shipped via USPS in discreet packaging. All international orders require a small mound of paperwork. We reserve the right to charge a $10 export processing fee on any international order. We further reserve the right to charge additional shipping fees whenever necessary to cover actual shipping costs. NOTE: Large humidors shipping outside of North America will almost always incur additional shipping charges due to their size. When you place an order that ships to a destination outside of the U.S., you agree to these terms by default.
Customs - Items shipped internationally may experience delays not seen by customers in the USA. Expedited international shipping does not guarantee expedited delivery. We take no responsibility for the merchandise once it leaves our hands. You are solely responsible for any actions and/or duties taken or imposed by your government, not limited to, but including, seizure and/or destruction of merchandise. Delays, inspections, import duties, taxes, or other charges imposed by customs or foreign governments are completely out of our control, and entirely the responsibility of the international customer. You are responsible for knowing what your government will/may charge you to receive your shipment. We will not accept returns, or offer adjustments due to any government charges. When you place an order that ships to a destination outside of the U.S., you agree to these terms by default.
We reserve the right to remove cigars from their original box and repackage any order. This is especially important for international shipments. When you place an order you agree to these terms by default.
Due to unfavorable state laws we do not ship items to Massachusetts addresses.
Cigars-Now wants you to be happy with every purchase you make from our company. We guarantee that every cigar purchase from Cigars-Now will arrive fresh and undamaged. If you receive damaged materials, we ask that you contact us immediately. We will quickly replace the item.
We guarantee accessories for 30 days. Manufacturer’s warranties apply beyond 30 days.
Any returned item must be sent back in its original package, box, or bundle. Shipping charges are not refundable. You must call for a return authorization number. Returns will not be accepted without prior authorization. Returns are subject to a 10-20% restocking fee depending on the item.